Your 100% satisfaction is our goal. If you are not completely satisfied with your purchase, simply return it to us in its original and unused condition within 14 days of receiving your merchandise for a refund.
Some exclusions do apply: The product must be unused and returned in its original packaging or the refund is forfeited. All tags and labels, including the orange shipping tags and/or security sticker attached to the item prior to shipping, must be in their original locations. Refund amounts will be issued in the amount of the product cost only. Original shipping and handling costs or additional surcharges are non-refundable and non-exchangeable; Customer is responsible for shipping charges on item exchanges. Returns are shipped at the customer's expense, which includes any costs to insure the package.
Mixed Bag Trading Company is not responsible for returns lost in shipping or damages resulting from return shipments by the customer or customer's shipping carrier. Returned items must be shipped with a valid carrier tracking number. Returns are not accepted without a valid Return Merchandise Authorization Number.
Mixed Bag Trading Company does not accept returns for any reason on the following items: books (new or used), gift cards, collectibles, intimate items, intimate clothing, personalized items, items out of the original package, items that have been used or are not in their original condition, items that do not have original inventory tags intact, items with missing or moved orange shipping tags, items with missing or moved security tags, clearance items or items that reference specific events such as a specific concert or sporting event, etc. The sale on these items is final and non-refundable.
To obtain a Return Merchandise Authorization Number, please complete a product return request by logging into your account, then clicking Returns (located under customer service heading at the bottom of the website's home page).
*All items sold are marked with either a 1/2" Foil Numbered Security Sticker or an orange tag. Any tampering, damage or removal of the security sticker or orange tag voids any Returns or Refunds.
*All incidents of "friendly fraud" are reported to the Internet Crimes Division of the FBI (IC3)